Shipping and returns
Processing
Orders are processed within 1 to 2 business days. You will receive a tracking number by email as soon as your order ships.
Shipping within the United States
- Standard: free, typically 5 to 8 business days after processing.
- Express: $15.00, typically 3 to 5 business days after processing.
Delivery estimates can shift during storms, holidays, or high demand. If tracking has not updated in 7 days, email us and we will open a carrier trace or reship the item.
Returns
If something arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery at 14bouyea@gmail.com with your order number and a photo. We will send a replacement or issue a full refund. Refunds go back to your original payment method within 5 to 10 business days.
Unopened items in original packaging can be returned within 14 days; return shipping is paid by the customer unless the item was damaged or incorrect. For safety and hygiene reasons, opened water filters and opened first aid supplies cannot be returned.
Order changes
Need to fix an address or cancel? Email us within 12 hours of ordering and we will try to catch it before it ships.